Objective:
Detail-oriented professional seeks to utilize diversified technical background, education, and proven capabilities to benefit an organization.
Work Experience:
Westinghouse Electric Company, Monroeville, PA
Quality Assurance Engineer
January 2005 to Present
Perform variety of quality assurance duties including implementation and completion of surveillance/inspection programs and evaluation of customer QA programs to ensure conformance with established QA plans, policies and procedures at Business Unit locations, customer sites and suppliers. Identify and direct approach for successful resolution of significant product and software quality issues. Assist in development of audit plans, pre-award surveys, and conduct audits of supplier and Westinghouse departmental QA plans/programs to ensure compliance with applicable QA policies and procedures. Write follow-up reports and recommend actions to resolve noncompliance issues, including periodic visits to suppliers to monitor and determine effectiveness of inspection and quality control systems.
Greycourt & Co., Inc., Pittsburgh, PA
Network / Systems Administrator
January 2001 to January 2005
Upgrade existing Novell Network and all workstations to a Windows 2000 Advanced Server platform. Implemented a DLT Tape backup system using Veritas Backup Exec Software. Connected outside offices to a Cisco 128 Bit SSL VPN and also deployed Citrix Metaframe XP across the network for home and remote office usage. Conducted telephone technical support to all three remote offices across the country. Installed a Microsoft Exchange 2000 Server to handle all company e-mail, the corporate calendar, and global address lists. Lowered monthly IT costs by running outsourced services in-house. Managed Trend Micro Anti virus Software across the Enterprise. Implemented one hundred percent up-time on our internet access by instituting a full T1 line, with ISDN fail over. A distributed file system provided fault tolerant data redundancy and offsite backup synchronization between offices. Day to day troubleshooting and administration devoted to the entire corporate enterprise.
Carnegie Mellon University, Computer Maintenance Group Pittsburgh, PA
Hardware Lab Intern / Technician
October 2000 to January 2001
Responsible for the installation of Windows 2000/NT, and Windows 98/95 operating systems. Performed troubleshooting tasks on Hewlett Packard Laser Jet Printers, and performed hardware replacement in all PC computers, Apple iMac and G3/G4 Series computers. Set up parameters for Networking and Wireless Hardware Communication.
Radio Shack, Monroeville, PA
Sales Associate / Assistant Manager
August 1999 to April 2001
Qualified customers for merchandise and conducted management operations such as Banking functions, and stock ordering replacement. Responsible for customer service support.
Pittsburgh Technical Institute, Pittsburgh, PA
Student Resource Center Tutor
June 1999 to August 1999
Instructed students in C++, True Basic, Algebra, and Database Management; Interacted with Staff and Faculty on a professional level.
Skills and Expertise:
Auditing Techniques
• Develop audit plans, pre-award surveys, and audit reports
• Assist during external audits conducted by customers, government agencies, etc.
Quality Assurance
• Apply quality techniques and statistical methods for collection of deficiency and maintenance information to identify failure causes and trends, to rate suppliers and to measure the effectiveness of QA programs.
• Conduct internal training sessions regarding QA plans/programs, as assigned.
• Knowledge of national consensus standards of quality assurance, such as, ASME B&PV Code, ISO, Six Sigma, ANSI/ASME NQA1 and Appendices, ANSI N45.2 and the daughter standards, IEEE Standards and U.S. NRC Regulatory Guide series.
Business Communications
• Oral and written communication skills to explain QA policies and procedures and communicate audit findings to suppliers and licensees.
• Knowledge of all Microsoft Office applications.
• Web Page Design in Front Page 98/2000/XP, and Macromedia Suite
Networking Essentials
• Expert knowledge in configuring all major protocols
• Cisco PIX Firewall and Router programming
Microsoft Windows Applications / Server Software
• Network Administrative tasks performed in all Client/Server based Operating Systems
• Windows Active Directory Integration
• Implementing and managing Exchange Server 2000/2003
• Deploying a Terminal Server / Citrix Metaframe and RAS in a Windows 2000 Environment
• Internet Services Manager (IIS) administration and web page Security
Database Architecture/Programming
• Proficient in Microsoft Access 1997/2000/XP
• Programming skills in Basic, C++, and Visual Basic
Printer Routine Troubleshooting
• Printer Maintenance and networking knowledge with Print Servers
• Replacement of fuser assembly’s, rollers and all other parts needed for maintenance
Computer Hardware Maintenance / RAID
• Diagnostic skills in locating a hardware problem
• Able to replace all hardware needed on damaged computer components
• Configure RAID fault tolerant disk array levels
